Returns Policy
We at Soundcube Fragrances want you to be completely satisfied with your products but we are aware that mistakes do happen on our side and yours. If you’re not completely satisfied with your product here are some of our regulations for returns.
1: Unwanted Products
We Do Not Refund Unwanted Products Unless the product is Damaged on delivery
2: Products damaged on delivery
Should a product be damaged at the time of delivery you are required to not accept the parcel from the courier. Notify us immediately by emailing us with a damaged picture item (Whilst the courier is holding onto the Item) and your order number to returns@soundcubefragrances.co.za
Once we have inspected the product and validated your return, we will replace the product free of charge or offer a refund.
3: Charges
If you return a defective product to us, but you fail to return all of the accessories that were sold with that product, we are entitled (subject to applicable law) to refuse the return, only to replace the item that you did return, or to estimate the value of the missing accessories and only to credit or refund you in respect of the returned item.
If you return a product that does not comply with this policy, you may be liable to reimburse Soundcube Fragrance for the cost of collecting the product from you and the cost of having the product returned to you.
Sale Products or Bulk sales
Please note products that were on Sales or Bulk sales cannot be returned for a refund, only exchanges with valid reason
Please note refunds only apply in three scenarios:
1: We have shipped the incorrect item to you.
2: The product is defective on arrival.
3: The product is ‘Lost In Transit’. In such events, Please do note that only 50% of the funds can be refunded due to the cost involved in administatration of the products.
How to log a return
Email us at returns@soundcubefragrances.co.za and
Provide us with your:
- Order Number (or a screenshot containing the order)
- Name and Surname
- Email Address & Contact Details (Direct and WhatsApp)
- Date of order
- Address
- Banking Details
- Product Images (If Needed)
Please Note that your refund will take 7 – 14 days to be processed